If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Should you receive an item that is the wrong color or size than the one you originally ordered, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours of receipt.
We will offer you a replacement at no additional cost if it meets the following criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, color.
- Item that is lost in transit.
- Please be cautious about ordering the correct product to fit your model of cell phone. We do not bear responsibility for incorrectly ordered items that do not fit your phone because you are not aware of which model your phone is. If you have questions regarding which model your phone is, please contact us and we will help you determine the proper size case to order.
- We do not accept returns if the customer changes their mind after receiving their order(s).
Note: SteezShop will not be held liable for any lost or misrouted parcels due to incorrectly provided shipping information or mailing addresses. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail transit or other mishaps from happening in the shipping process of your order.
If you have other concerns, please contact our Customer Service via email (firstname.lastname@example.org) or through submitting a ticket at our website https://steezshop.com
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you would like to cancel your order. However, once the order has been processed we cannot cancel.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund. Steezshop reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and/or contact your credit card issuer, it may take some time before your refund is officially posted by your bank and posting times vary among different banks and credit card issuers. If you’ve done this and still have not received your refund yet, please contact us through submitting a ticket at our website www.steezshop.com or e-mailing customer service.